Best Practice Toolkit
The Best Practice Toolkit was developed as an extranet for Enterprise Ireland's network of European Offices. The toolkit consists of two main elements, the first being a guide to best practice in client facing aspects of EI services and the second being a knowledge base for client proposals and projects.
The features of the system include:
- Standardised template for presenting best practice structured around the different service areas offered including relevant downloadable content such as training presentations, report templates, forms, etc.
- Fully searchable knowledge base containing a archive of client projects and proposals including downloadable project files and reports.
- Tools to upload and quality control new content.
- Administrative functions to manage and monitor usage.
The original prototype was developed as a MS Access database and this lead into the development of a online extranet built on the Adobe Coldfusion platform utilising SQL Server database.